Teir 1

As your preferred technology vendor we provide leadership and expertise in the most critical areas of IT. Consequently, IT support at this level includes business critical infrastructure such as servers, firewalls, routers, core switches and remote management software solutions. Cyberflex will continuously monitor the enterprise for critical events, network outages and hardware failures. It is further understood that Cyberflex will service and provision new technology when deemed necessary. This includes, but not limited to database management systems, wireless access points and the Internet of Things (IOT) devices.

Teir 2

Enterprise IT support services at this level include all the basic necessities mentioned in tier 1. However, the primary focus of this tier is to provide clients with Next Generation cyber security solutions. The deep learning classification engine detects the most advanced persistent threats with 98% accuracy. The speed at which AI and machine learning algorithms can detect and respond to cyber threats in real time is the most important differentiating factor from traditional IT security solutions. The alternative is to install network intrusion detection systems and firewalls at the perimeter of the network. However, these solutions are often limited by rules, signatures and other forms of static analysis. As a result, malware authors consistently modify signatures to evade traditional network defenses. For obvious reasons, we believe that AI technology can help augment your existing cyber security strategy.